Terms of Service

Chion Konsults Digital is a digital marketplace that connects clients with professionals offering services across categories such as advertising, media buying, web development, software development, design, video editing, animation, and related creative and technical services.

The platform may include features such as professional profiles, service listings, project requests, escrow-backed payments, internal messaging, workspaces, dispute handling, account verification, visibility tools, and other marketplace functionality.

You may use the platform only if you are legally capable of entering into a binding agreement, the information you provide is accurate and complete, and your use of the platform does not violate any applicable law or regulation.

If you are using the platform on behalf of a company, business, agency, or organization, you confirm that you have authority to bind that entity to these Terms.

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete account information, keep your login credentials secure, promptly update your information if it changes, and accept responsibility for activity occurring under your account.

You must not share your account in a way that compromises platform security or integrity. We reserve the right to suspend, restrict, or terminate accounts that contain false information, create risk to the platform, violate these Terms, or are used in a fraudulent, abusive, or misleading manner.

Users may participate on the platform as clients seeking to hire professionals, professionals offering services or fulfilling projects, or both where the platform permits dual participation.

Clients and professionals are each responsible for their own conduct, communications, content, decisions, and transactions. Chion Konsults Digital provides the marketplace infrastructure, but unless explicitly stated otherwise, is not a direct party to the underlying service contract between a client and a professional.

Professionals may create profiles, listings, portfolios, pricing, delivery timelines, descriptions, and related service information. By publishing content on the platform, you represent that you own or have rights to use the content, the content is accurate and not misleading, the services offered are lawful and genuinely available, and the content does not infringe intellectual property, privacy, publicity, or other rights.

Professionals are responsible for keeping their listings, pricing, categories, delivery terms, qualifications, and service details accurate and current. We may remove, limit, reject, or reorder listings that violate platform standards, create trust concerns, or otherwise harm marketplace quality.

Clients may browse professionals, contact professionals, purchase listed services, request custom work, or engage through other order flows made available on the platform.

Before placing an order, clients are responsible for reviewing scope of work, pricing, delivery timelines, requirements, revisions if applicable, and any stated limitations or conditions. Once an order is placed and accepted or processed through the platform flow, both parties are expected to engage in good faith and cooperate to move the work forward.

Where escrow-backed payments are enabled, funds paid by a client may be held or processed according to the platform's payment flow until release conditions are met. Depending on the transaction structure, the platform may collect payment on behalf of a professional, hold funds in an escrow or escrow-like workflow, deduct platform fees or commissions, and release eligible funds upon milestone completion, project completion, approval, or other applicable release conditions.

Clients understand that payment obligations may begin when an order is placed or confirmed, subject to the checkout terms presented at the time of payment. Professionals understand that payout or fund release may depend on delivery, approval, dispute status, fraud review, compliance review, reserve policies, or other platform safeguards. The platform reserves the right to delay, hold, reverse, limit, or refuse transactions where reasonably necessary for fraud prevention, risk review, legal compliance, dispute handling, technical failure management, or marketplace integrity.

Chion Konsults Digital may charge platform service fees, marketplace commissions, listing fees, visibility or promotional fees, verification fees, subscription or upgrade fees, and payment-processing-related charges where disclosed.

Applicable fees may be displayed before purchase, before activation of a feature, or within relevant dashboards. Unless otherwise stated, fees paid to the platform are non-refundable once consumed, activated, or used, except where required by law or where the platform determines otherwise.

Professionals are expected to deliver work that materially matches the agreed scope and reasonable quality expectations. Clients are expected to review submitted work in good faith and respond within a reasonable time.

A project, service, or milestone may be treated as completed, approved, or eligible for release where the client expressly approves the work, the client confirms completion, the client fails to respond within a defined platform review period if such workflow exists, the platform resolves a dispute in favor of release, or other completion conditions disclosed in the platform flow are met. Both parties are expected to communicate clearly and use the workspace, order page, or messaging system responsibly.

Refunds and cancellations are not automatic and may depend on the circumstances of the order, payment status, delivery stage, evidence available, and platform rules.

Refund requests may be reviewed in cases such as non-delivery, materially incomplete delivery, duplicate payment, technical checkout error, fraud or unauthorized activity, valid cancellation before meaningful work begins, or platform-determined fairness or compliance reasons. The platform may deny refund requests where work has been substantially delivered, where the client received value, where misconduct occurred, or where the request is inconsistent with the record of the transaction.

If a disagreement arises between a client and a professional, either party may use the platform's dispute process where available. Dispute handling may include review of order details, listing terms, submitted deliverables, workspace messages, uploaded files, timestamps, milestones, payment records, and other relevant evidence.

The platform may issue resolutions it considers fair and reasonable based on available evidence and platform policy, including partial release, full release, partial refund, full refund, or other appropriate action. Users agree to cooperate with dispute reviews and provide truthful, relevant information. Further details may be provided in the platform's separate Dispute Policy.

The platform may offer verification features, trust badges, professional tiers, visibility controls, moderation actions, or compliance reviews. Verification or badges do not guarantee performance, identity certainty, future conduct, uninterrupted availability, or outcome quality. They are platform trust signals only and may be revoked, expired, limited, or adjusted.

We may moderate content, listings, media, messages, profiles, and activity to protect users and the marketplace.

You agree not to use the platform for unlawful, fraudulent, deceptive, or abusive activity; impersonate another person or misrepresent qualifications, identity, or affiliation; post false listings, fake portfolios, fake reviews, or misleading claims; upload malicious code, harmful files, or security threats; scrape, harvest, reverse engineer, or exploit the platform without authorization; bypass payment flows, escrow protections, or platform fees in violation of platform rules; harass, threaten, extort, discriminate against, or abuse users; infringe intellectual property or confidentiality rights; attempt to manipulate ratings, trust systems, visibility systems, or dispute outcomes; use the platform to distribute spam or unauthorized promotional material; or interfere with platform operations, availability, or security.

We may investigate and act on suspected violations without prior notice.

By using the platform, you agree that we may send you service-related communications, including account alerts, verification notices, order updates, payment notices, dispute notifications, security alerts, policy updates, and operational messages.

These communications may be delivered through email, in-platform notifications, dashboard notices, or other supported channels. Marketing communications may be subject to applicable opt-out controls where required.

The platform, including its branding, software, design, systems, interfaces, text, graphics, and underlying functionality, is owned by or licensed to Chion Konsults Digital and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, or exploit platform materials except as allowed by law or with prior written permission. You retain ownership of content you upload, but you grant Chion Konsults Digital a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, process, adapt, and use that content as reasonably necessary to operate, secure, improve, market, and administer the platform.

You are solely responsible for the content, files, images, attachments, portfolio samples, descriptions, and messages you upload or send through the platform.

You must not upload content that is unlawful, infringing, confidential without authorization, sexually exploitative, hateful, violent, defamatory, deceptive, or otherwise harmful. We may review, remove, restrict, or preserve content where necessary for moderation, legal compliance, security, or dispute resolution.

We may modify, suspend, limit, or discontinue any part of the platform at any time, with or without notice. We do not guarantee uninterrupted access, continuous availability, or error-free performance.

We may perform maintenance, upgrades, moderation, fraud checks, compliance checks, or feature changes that affect access or functionality.

The platform may integrate or rely on third-party services, including payment processors, hosting providers, analytics tools, communication providers, or identity and compliance tools. Your use of certain features may also be subject to the terms and policies of those third parties.

Chion Konsults Digital is not responsible for the acts, omissions, downtime, or independent policies of third-party providers except as required by law.

The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Chion Konsults Digital disclaims warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, and reliability.

We do not guarantee that clients will hire professionals, that professionals will receive work, that any project will be completed successfully, that any user will perform as expected, or that the platform will be uninterrupted or error-free.

To the fullest extent permitted by law, Chion Konsults Digital and its affiliates, operators, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business, goodwill, or opportunity arising out of or related to your use of the platform.

Where liability cannot be excluded, our total liability for any claim relating to the platform will not exceed the greater of the amount of platform fees paid by you to Chion Konsults Digital in the three months preceding the event giving rise to the claim, or the minimum amount required by applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded.

You agree to defend, indemnify, and hold harmless Chion Konsults Digital and its affiliates, operators, officers, employees, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of or related to your use of the platform, your content, your listings or services, your violation of these Terms, your violation of law, or your infringement of any rights of another person or entity.

We may suspend, restrict, or terminate your access to the platform if we believe you have violated these Terms, created legal, fraud, security, or trust risk, misused platform features, engaged in abusive or harmful conduct, failed verification or compliance checks where required, or created operational or reputational harm to the marketplace.

Termination or suspension may affect access to listings, dashboards, communications, funds under review, promotional features, or other account functions. Certain provisions of these Terms will survive termination, including provisions relating to payments, disputes, liability, indemnity, intellectual property, and enforcement.

These Terms are governed by the laws applicable to Chion Konsults Digital's operating jurisdiction, unless otherwise required by applicable law.

We may enforce these Terms using moderation tools, account restrictions, listing controls, payment holds, content removal, communication review, dispute rulings, trust enforcement, legal escalation, or other reasonable platform actions.

We may update these Terms from time to time. Where required, we will post the updated version with a revised effective date and may provide notice through the platform or by email.

Your continued use of the platform after updated Terms become effective means you accept the revised Terms.

If you have questions about these Terms of Service, you may contact Chion Konsults Digital through the platform's official contact channels or support email listed on the Contact page.