Privacy Policy

Chion Konsults Digital is a digital marketplace that connects clients with professionals across categories such as advertising, media buying, web development, software development, design, video editing, animation, and related creative and technical services.

Because the platform includes account systems, service listings, internal messaging, workspaces, order handling, trust features, and payment-related flows, we collect and process certain information to operate the marketplace securely and effectively.

We may collect information in several categories, including account and profile information, contact information, identity or verification-related information, service listing and portfolio information, order, transaction, and workspace information, messages and uploaded files, technical, device, and usage information, payment-related information, and support and communication records.

You may provide information directly when you create an account, complete a profile, list a service, upload portfolio materials, place an order, submit project requirements, send messages through the platform, upload attachments or workspace files, apply for verification, contact support, respond to disputes or trust reviews, or edit your account settings.

This information may include your full name, email address, username or display name, password credentials, phone number where applicable, country or location details, bio, skills, categories, service descriptions, pricing, delivery details, project information, profile photo, cover images, portfolio images, uploaded files, support requests, communications, and any other information you choose to submit through the platform.

When you use the platform, we may automatically collect certain technical and usage information, such as IP address, browser type, device type, operating system, pages visited, timestamps of activity, referral information, interaction logs, session-related technical data, and error or diagnostic data.

We collect this information to operate the platform, maintain security, improve performance, and understand marketplace usage.

Because Chion Konsults Digital is a functioning services marketplace, we may collect operational records relating to marketplace activity, including service listing details, order and request records, delivery and milestone activity, workspace messages, uploaded attachments, dispute submissions, review activity, project status records, escrow or payment workflow records, and account trust and moderation records.

This information helps us operate the platform, support users, investigate issues, resolve disputes, and protect marketplace integrity.

We may use personal and operational information to create and manage user accounts, display and maintain public or semi-public profile information, operate the marketplace and matching experience, process orders, requests, and project workflows, support escrow-backed payment operations, provide messaging and workspace functionality, enable trust, moderation, fraud detection, and safety review, respond to support requests, enforce policies and platform rules, improve user experience and platform performance, develop and maintain product features, send operational notices and service updates, and comply with legal, regulatory, security, or risk obligations.

Where applicable, we process information because it is necessary to provide the platform and requested services, necessary to operate marketplace workflows, necessary for security, fraud prevention, and trust enforcement, necessary to meet legal or compliance obligations, supportive of the legitimate business and operational interests of the platform, or provided voluntarily by you in connection with your use of the marketplace.

Payment-related flows on Chion Konsults Digital may involve checkout records, transaction metadata, order values, escrow-related states, payout eligibility information, and payment processor references.

We do not necessarily store full sensitive card details directly on the platform where third-party processors handle those transactions. Payment processing may be carried out by external providers, and your payment information may also be subject to their terms and privacy practices.

We may store or access limited payment-related records necessary for confirming transactions, tracking order or payment status, supporting escrow-backed workflows, handling refunds, disputes, fraud reviews, and support requests, and meeting accounting, compliance, or operational requirements.

We may use your information to send account alerts, login or security notifications, order and project updates, payment and escrow notices, dispute notifications, verification notices, trust and safety notices, support responses, and policy or operational updates.

These communications may be sent through email, platform notifications, dashboard alerts, or other supported communication channels.

Where the platform offers verification, moderation, trust badges, enforcement, or compliance reviews, we may process relevant information to assess account credibility, marketplace safety, and policy compliance.

This may include submitted profile information, uploaded files, account activity patterns, messaging or workspace evidence, dispute records, and identity or review materials where required. We may use this information to investigate fraud, abuse, impersonation, payment risk, policy violations, or marketplace manipulation.

Chion Konsults Digital may use cookies or similar technologies to support login and session continuity, platform security, preferences and settings, analytics and performance monitoring, feature reliability, fraud prevention, and operational diagnostics.

You may be able to control certain cookie behaviors through your browser or device settings, though disabling some technologies may affect platform functionality.

We do not sell personal information to advertisers. However, we may share information where reasonably necessary to operate the platform, including between clients and professionals as part of marketplace interaction, with service providers supporting hosting, payments, messaging, analytics, security, or infrastructure, with compliance, legal, or regulatory authorities where required, in connection with fraud prevention, trust enforcement, or dispute handling, in connection with a business transition, restructuring, or asset transfer where legally permitted, or with your consent or at your direction.

Some profile, listing, pricing, portfolio, and marketplace-facing information may be visible to other users or the public depending on how the feature is designed.

We may rely on third-party providers for infrastructure and operations, such as hosting providers, payment processors, communication tools, analytics services, file storage systems, and security or monitoring tools.

These providers may process information on our behalf under their own contractual and operational controls. We are not responsible for the independent privacy practices of third-party services where your interaction with them is governed by their own policies.

We retain information for as long as reasonably necessary to operate the platform, maintain user accounts, support marketplace transactions, preserve trust and safety records, resolve disputes, comply with legal, accounting, tax, fraud-prevention, and enforcement obligations, and improve platform reliability and continuity.

Retention periods may vary depending on the nature of the data, the type of account activity involved, and whether the information is needed for security, dispute, or compliance purposes.

Depending on applicable law and platform functionality, you may have the ability to access certain profile or account information, update or correct information, manage some account settings, request support regarding your data, close or limit use of your account, and opt out of certain non-essential communications where applicable.

Some information may continue to be retained where necessary for legal, security, transaction, dispute, fraud-prevention, or recordkeeping reasons.

Chion Konsults Digital applies reasonable technical, administrative, and operational measures intended to protect user information from unauthorized access, loss, misuse, or alteration.

Security measures may include access controls, role-based permissions, authentication protections, monitoring and risk review, moderation controls, and infrastructure and application safeguards. However, no internet-based system or storage method can be guaranteed to be completely secure, and users should also take steps to protect their credentials and account access.

Depending on infrastructure choices, hosting arrangements, service providers, or technical architecture, your information may be processed across different systems or service environments used to support the platform.

Where this occurs, Chion Konsults Digital will use reasonable operational measures to ensure information is handled consistently with the platform's privacy and security objectives.

Chion Konsults Digital is not intended for use by children who are not legally eligible to enter into binding platform transactions under applicable law. We do not knowingly design the marketplace for underage commercial use.

If we become aware that information has been submitted inappropriately in violation of eligibility rules, we may remove or restrict the associated account or data where appropriate.

We may update this Privacy Policy from time to time to reflect operational, legal, security, or product changes. When updates are made, we may revise the effective date and, where appropriate, provide notice through the platform, dashboards, or email.

Your continued use of Chion Konsults Digital after an updated Privacy Policy becomes effective may constitute acknowledgment of the revised policy.

If you have questions about this Privacy Policy or how information is handled on Chion Konsults Digital, you may contact the platform through the official contact channels or support email listed on the Contact page.